The bullet-point version
- You are at least 18.
- You only send wisps to recipients you have a reasonable expectation will want to receive them.
- You don’t use Wisp to record or send anything covertly, non-consensually, or in a way intended to harass.
- You don’t resell your tokens or impersonate someone else.
- We can suspend an account’s tokens if it’s being used for the things in the previous bullet — refunds at our discretion.
- Arizona law governs these terms. Disputes go to AZ courts.
Consent is not optional
The product is built around explicit consent. Recipients see a plain-language description of what tapping “View & Reply” means before the browser asks for microphone permission. They can choose “View only” and skip the recording entirely. Both choices are first-class — neither one unlocks something the other doesn’t.
You agree that the consent UI we ship is the only consent flow you’ll use with Wisp. You don’t scrape the API to bypass it. Building a wrapper that records audio without showing our consent step is a direct violation of these terms and will get your tokens revoked.
Arizona is a one-party-consent jurisdiction for audio recording (ARS § 13-3005), but that doesn’t mean recording is fine without telling the other person. Wisp’s consent UI exists to handle the case anyway, including for recipients in two-party jurisdictions like California, Florida, and Washington.
Prohibited use
You may not use Wisp to:
- Record or send sexually explicit content involving anyone other than yourself, or any non-consenting person, or any minor.
- Harass, threaten, dox, or stalk anyone.
- Impersonate another person or organization in your sender email.
- Distribute malware, links to malware, or content designed to defraud the recipient.
- Send unsolicited bulk messages — Wisp is for one-to-one human communication.
- Capture or transmit anything subject to HIPAA, GDPR Article 9 special categories, or PCI DSS — we are not a compliant processor for those.
Tokens
- One token equals one outbound wisp.
- Replies don’t cost the recipient anything.
- Tokens don’t expire under normal use. We reserve the right to expire balances that have been inactive for over five years with at least 30 days’ advance email notice.
- Refunds: we’ll refund unused tokens within 14 days of purchase if you ask. After that, refunds are at our discretion.
- We can suspend an account’s ability to spend tokens if we have reason to believe it’s being used for the things under “Prohibited use”.
Reporting abuse
Email abuse@wisp.video with the URL of the wisp link you received. We’ll review with the truncated event log and take action against the sender’s email if warranted. We can’t share the original sender’s address with you — we leave that to law enforcement requests with valid process.
What Wisp doesn’t guarantee
- That the recipient hasn’t recorded their screen. We can’t prevent that and don’t pretend to.
- That the recipient won’t share the link with someone else before viewing. The first viewer gets the wisp; we can’t tell whether they’re the addressee.
- That every email service will accept our delivery. Spam filters vary; we use Resend with proper DKIM/SPF/DMARC and a custom domain, but inbox placement isn’t under our control.
Disclaimers
Wisp is provided “as is”. To the maximum extent permitted by law we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total liability for any claim arising from your use of Wisp is limited to the amount you paid for tokens in the prior six months.
Termination
You can stop using Wisp at any time and request data deletion viaprivacy@wisp.video. We can terminate your access if you violate these terms; we’ll usually email you about it first if the violation isn’t severe.
Changes
If we materially change these terms, we’ll email registered senders and put a banner on the home page for at least two weeks.
Governing law
These terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles. The exclusive venue for disputes is the state and federal courts of Maricopa County, Arizona.
Last updated: 2026-04-29. Wisp is operated from Scottsdale, Arizona. Privacy.